Whenever a front end user logins to our website, certain General Information such as Geographic location, IP address, Web browser and Length of stay in the website will be automatically collected for specified purposes. This information do not contain any confidential information thus it’s captured anonymously for further improvements of our website as per the mandatory law of the United Arab Emirates.
When the user is further interacting with our website, they may require to provide Personal Information to complete the inquires or bookings. Information’s such as Name, Contact mobile number, email-address, age, hotel name, address, date of birth, nationality etc.
Trip Arabia never sell, trade or rent your personal identifiable information which you have provided to us while using our website. Strictly, we use the information of you to arrange the requested tours/ activities, Communicate with you further details related to your booking and to recommend other tours/ activities/promotions that you may interested. General information used for internal surveys in order to improve our website performance and user experiences.
We make sure to keep most of your information with us without sharing with third parties. But, we might require to expose identity related specific details whenever needed to collect a money order from bank/ payment system provider and arranging your reserved tour with us through a 3rd Party excursion providers who has legal contract in working with us. Moreover, if the UAE authorized legal institutions such as UAE police department/ CID/ Immigration department requires, we are liable to disclose personal information.
Whenever a website user proceed with a payment through our website for a future dated excursion, we will keep the details of his payment or billing information till the end of tour only. It will be automatically deleted from our system after the tour date. 100% we assure your protected privacy details/ financial information related to the payment we do not expose to any third party. We don’t have any right to sell/ rent/lease/ publish any payment related secured details related to the privacy concerns.
Cookies may save your previous visit history to our website and may save your browser and account username. No other identity information will be recorded which is related to your privacy.
Trip Arabia will not pass any debit/credit card details to third parties.
Trip Arabia is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 30 days depends on the issuing bank of the credit card.
Customer can cancel theiravailed services within 24 hours.